Shipping policy

- Please kindly note that we are not responsible for any Tax, Customs Fees, and/or Import Duties you may incur. Unfortunately, we have no control over these charges and cannot inform you what the cost may be as customs policies and import duties vary widely from country to country. If in doubt, we recommend contacting your local customs office to obtain the correct information before ordering.

- We have a legal obligation to collect/charge Sales Tax or VAT for some countries:

• United States - we do collect Sales Tax on your orders and remit to local Tax Authorities in the following states: Georgia, Illinois, Michigan, Minnesota, New Jersey, North Carolina, Ohio, Virginia, Washington, and Wisconsin.
• Canada - we do collect Canada Federal and Provincial sales taxes and remit to local Tax Authorities.
• United Kingdom - we do collect VAT on your orders when order the value is up to 135GBP and remit to local Tax Authorities.  If order value is over 135GBP than we will not collect VAT. In this case customers will have to pay VAT to courier when items are being delivered. 
• Norway - we do collect VAT on your orders and remit it to Tax Authorities.
  
• Australia - we do collect GST on your orders and remit it to Tax Authorities. Customers are responsible for any additional duties and taxes at the time of order delivery.
• New Zealand - we DO NOT collect GST on your orders. Customers are responsible for any duties and taxes at the time of order delivery.
• European Union - we do collect VAT on your orders and remit it to your country's Tax Authorities. EU VAT is included in the item price.
• Other Countries - we DO NOT collect taxes or duties. Customers are responsible for any duties and taxes at the time of order delivery.

- All items are manufactured and shipped from Lithuania.

PRODUCTION TIMELINES:

The procedure of making our items takes time and effort as each item is individually cut and sewn by our hands, especially for you, and double-washed before packing. We do not use any programmed machines or other non-human help. Handmade quality work takes a longer time as you can appreciate.

Duration of the production varies depending on our workload and the number of orders in a queue.

Currently, it takes 5-7 days for manufacturing.

All items are manufactured and shipped from the EU member state - Lithuania.

SHIPPING OPTIONS:
- via National registered post. Tracking might not be available in some countries.
- via DHL or FedEx express service (additional cost depends on the region). This is a faster and more reliable service. Tracking is provided. FedEx or DHL might not deliver to PO BOX, in such case please choose national post.

SHIPPING DURATION:

Shipping duration depends on:
- country/location you want items to be shipped to.

Below are indicative timelines for shipping only (excluding production duration):
   - National post delivers:
        -- in Europe (3-10 days).
        -- non-European countries (10-20 days).

   - Courier express services (DHL or FedEx):
        - "Express" service is usually delivered in 2-5 days worldwide.

        - "Economy" service is usually delivered in 4-14 days worldwide.

Please note that it usually takes more time than regularly for the orders to be delivered during the Christmas season. The delivery service/time of the packages is beyond our control.

- All orders are shipped to the address you provide during checkout unless you provide a different one afterward.
- FedEx or DHL might not deliver to PO BOX, in such case please choose national post.